Food & Beverage Lead

Organize, direct and evaluate food and beverage service. Ongoing training of staff and monitoring staff performance and providing feedback. Assistance with Inventory and purchasing for day-to-day operations and to ensure practice of health, food and safety regulations. Must be a good team player and leader and able to multitask during busy times. Experience in food service or customer service is considered an asset.

Roles & Responsibilities:

• Lead a team of 10+ staff members on a daily basis with assistance from the department manager
• Attention to detail
• Provide Excellent Customer Service
• Good Communication with guests
• Cash Handling & Processing Customer orders
• Cash out tills at the end of each shift
• Provide training to new employees
• Enforce health and safety regulations and hygiene standards
• Maintain knowledge of the menu and specials.
• Oversee the storage and rotation of food supplies
• Ensure that tasks are completed on a timely manner
• Address issues that arise during service and find solutions quickly and be aware when to call the manager
• Enforces uniform standards and regular practice of the 5 Key Points of Guest Service for Department staff

Qualifications/Requirements: 

• Effective communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Ability to quickly address and resolve customer complaints or issues
• Ability to lead a group
• Ability to work with technology
• Frequently standing at station & walking throughout park
• Ability to work as part of a team
• Efficiently handle multiple tasks simultaneously
• Basic math skills for handling cash transactions, making change, and processing payments
• Be 18+ years of age
• Ability to lift 35 pounds at one time

Staff Incentives:

• Discounted Tickets and Season Pass sales to all Santa’s Village Employees
• Discounts on dining, drinks, and merchandise
• Receive tips from a tip pool on bi-weekly paychecks
• Santa’s Village is committed to hosting Team Building and Social Events for all members of #TeamSanta

To view original posting click here.

The job description(s) presented in this posting are solely that of the employer. Explorers’ Edge is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.