Night Auditor/Front Desk Agent

Front desk agent responsibilities, process tasks relative to client services

• Review and transmission of all information in the log book
• Person responsible for emergency situations during their shift
• Process all check-ins
• Process all check-outs, understanding of complimentary, accounts receivable and promotion
• Telephone reservations, changes and cancellations
• Follow up with reservations email
• Cashier & shift closures
• Keep employees notified and communicate with coworkers and supervisor as needed

Client services:

• Smile, approachable, pleasant, courteous, empathetic, fast acting, professional

We are looking for FACT people to work with

Friendly, Authentic, Caring and Thoughtful

All other tasks as required

Requirements:

• Position Requirements:
• Hospitality or tourism diploma / degree or equivalent experience is preferred but not required
• Organized, able to plan ahead, manage various workloads
• Excellent customer service
• Good computer knowledge – Knowledge of the Choice Advantage program an asset
• Able to work nights and weekends
• Independent, problem solver
• Good communication skills

Languages:

• Excellent English oral and written.

Work related technology:

• Internet, including email systems/Cloud
• Micros
• Fax machine, photocopier, scanner
• Internet & credit card machines
• Windows applications (Outlook, Word, Excel)

Working hours:

• looking to cover audit shifts(12am to 8am) on Friday and Saturday nights plus other shifts as needed according to scheduling requirements

Job Types: Part-time, Permanent

Pay: From $18.00 per hour

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