
Overnight Guest Services Agent

Website Rocky Crest Golf Resort
Rocky Crest Resort is Hiring!
Roaming Responsibilities:
- Ensure that all areas of the resort are secure, ie. Buildings locked
- Document unlocked doors, lights on, etc.
- Inspect and update first aid kits and fire extinguishers for all departments on a monthly basis
- Assist the Front Desk as required: switchboard assistance, room deliveries
- Answer any guest inquiries/emergencies as required
- Driving staff and guest shuttles as required (van and shuttle cart)
- Re-stock ice freezer at Front Desk
- Respond to all noise complaints
Front Desk Responsibilities:
- Check guests in and out of the Resort ensuring standards are met
- Posting of charges to guest accounts
- Closing off of computer systems and running all applicable reports for the Resort
- Communicate and address guest concerns or issues to appropriate team members
- Work overnight shift 11 pm – 7 am shift to cover night audit shifts
- May also work as a Guest Service Agent between 7 am and 11 pm
- Respond to guest inquiries about the local area, resort, and attractions
- Answer multi-line switchboard telephone system
Qualifications & Skills Required:
- Excellent time management skills
- Excellent problem solving skills
- Ability to work well under pressure
- Ability to work independently
- Strong communication skills
- Valid Drivers Licence G2 Classification or higher
- Minimum of 1 year customer service experience, preferably in a resort or hotel setting
- Ability to work independently with minimal supervision
- First aid/CPR certified
- A self-starter and team player
- Able to lift heavy objects, approximately 50 lbs
- Previous overnight experience is a definite asset
- Ability to work overnight shifts, 11 pm – 7 am
ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [email protected] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.
To apply for this job email your details to jobs@clublink.ca