Overnight Guest Services Agent

Rocky Crest Resort is Hiring!

Roaming Responsibilities:

• Ensure that all areas of the resort are secure, ie. Buildings locked
• Document unlocked doors, lights on, etc.
• Inspect and update first aid kits and fire extinguishers for all departments on a monthly basis
• Assist the Front Desk as required: switchboard assistance, room deliveries
• Answer any guest inquiries/emergencies as required
• Driving staff and guest shuttles as required (van and shuttle cart)
• Re-stock ice freezer at Front Desk
• Respond to all noise complaints

Front Desk Responsibilities:

• Check guests in and out of the Resort ensuring standards are met
• Posting of charges to guest accounts
• Closing off of computer systems and running all applicable reports for the Resort
• Communicate and address guest concerns or issues to appropriate team members
• Work overnight shift 11 pm – 7 am shift to cover night audit shifts
• May also work as a Guest Service Agent between 7 am and 11 pm
• Respond to guest inquiries about the local area, resort, and attractions
• Answer multi-line switchboard telephone system

Qualifications & Skills Required:

• Excellent time management skills
• Excellent problem solving skills
• Ability to work well under pressure
• Ability to work independently
• Strong communication skills
• Valid Drivers Licence G2 Classification or higher
• Minimum of 1 year customer service experience, preferably in a resort or hotel setting
• Ability to work independently with minimal supervision
• First aid/CPR certified
• A self-starter and team player
• Able to lift heavy objects, approximately 50 lbs
• Previous overnight experience is a definite asset
• Ability to work overnight shifts, 11 pm – 7 am

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [email protected] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.