Overnight Guest Services Agent

  • Seasonal/Temporary
  • Mactier

Website Rocky Crest Golf Resort

Rocky Crest Resort is Hiring!

Roaming Responsibilities:

  • Ensure that all areas of the resort are secure, ie. Buildings locked
  • Document unlocked doors, lights on, etc.
  • Inspect and update first aid kits and fire extinguishers for all departments on a monthly basis
  • Assist the Front Desk as required: switchboard assistance, room deliveries
  • Answer any guest inquiries/emergencies as required
  • Driving staff and guest shuttles as required (van and shuttle cart)
  • Re-stock ice freezer at Front Desk
  • Respond to all noise complaints

Front Desk Responsibilities:

  • Check guests in and out of the Resort ensuring standards are met
  • Posting of charges to guest accounts
  • Closing off of computer systems and running all applicable reports for the Resort
  • Communicate and address guest concerns or issues to appropriate team members
  • Work overnight shift 11 pm – 7 am shift to cover night audit shifts
  • May also work as a Guest Service Agent between 7 am and 11 pm
  • Respond to guest inquiries about the local area, resort, and attractions
  • Answer multi-line switchboard telephone system

Qualifications & Skills Required:

  • Excellent time management skills
  • Excellent problem solving skills
  • Ability to work well under pressure
  • Ability to work independently
  • Strong communication skills
  • Valid Drivers Licence G2 Classification or higher
  • Minimum of 1 year customer service experience, preferably in a resort or hotel setting
  • Ability to work independently with minimal supervision
  • First aid/CPR certified
  • A self-starter and team player
  • Able to lift heavy objects, approximately 50 lbs
  • Previous overnight experience is a definite asset
  • Ability to work overnight shifts, 11 pm – 7 am

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [email protected] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.

To apply for this job email your details to jobs@clublink.ca