Recreation Supervisor

Website Deerhurst Resort

Position Summary

The Recreation Supervisor will be responsible for supervising all daily operations and team members in the Recreation department. They  will be responsible for the retail inventories for each of the Recreation outlets and will provide guest service and assistance to the guests and team members who use the Recreation facilities. They are  also responsible for ensuring that each team member is familiar with all of the daily operations and is trained in guest service continually.   The Recreation Supervisor is also responsible for scheduling, payroll and holding the team accountable for each guest encounter/interaction.

Duties & responsibilities

  • Recognizes and greets all guests and team members first
  • Provides exceptional and professional service to our guests and team members
  • Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
  • Models all Deerhurst Resort Standards while caring for the guests, co-workers and owners
  • Comfortable making responsible decisions and develops recommendations for effective problem solving
  • Supervises operations within Recreation and ensures that friendly, courteous and efficient service is extended to all guests
  • Trains; conducts with management, the Recreation Orientation and provides initial on-the-job training.   Follows-up to ensure Job-Task-Checklists are signed off
  • Ensures policies and procedures are followed
  • Ensures that inventories are kept up to date in the computer system – inputting all new lines, etc.
  • Communicates regularly with team members to source new ideas for services, products, and equipment
  • Monitors 3 days out and updates staffing levels to optimize Quality/Quantity/Service results
  • Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with team member and ensures root-cause is reviewed to minimize re-occurrence
  • Keeps regular statistics and summaries of business levels, revenue and promotions
  • Daily tracks and monitors activities and operations
  • Provides concise reports and/or purchase order requests for supplies and new products
  • Assists in other Recreation outlets and Corporate Group Events as required
  • Assists the Director of Recreation and AIE and the Recreation Managers with special programs as required
  • Assists in building a solid relationship between concessions and the Resort
  • Grows revenues and work within cost guidelines
  • Ensures the guests and team members are happy
  • Submits payroll as requested
  • Performs Recreation Attendant duties when scheduled
  • Completes all other duties as assigned

Requirement Note:
Skills, Abilities and Attributes

  • Guest oriented with a sincere, animated, helpful, caring and friendly personality
  • Ability to work well with others and independently
  • Able to take initiative within given guidelines
  • Pays precise attention to detail, order and cleanliness
  • Has exceptional energy, flexibility and professionalism
  • Enjoys offering exceptional service and meeting the needs of others
  • Has effective communication skills (verbal, listening, writing)
  • Able to comfortably work with computers and waterfront operations including lifeguards
  • Is effective at listening to, understanding, and clarifying the issues raised by coworkers and guests
  • Demonstrated ability to modify, and understand, financial information, data and basic arithmetic functions
  • Able to handle cash with accuracy
  • Possesses coaching skills and is able to influence team members toward the company goals
  • Strong in Emergency Situations – First Aid and CPR Trained an asset
  • Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
  • Able to maintain composure and objectivity
  • Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Able to evaluate and select among alternative courses of action quickly and accurately
  • Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require

Education & Experience

  • Minimum of 2 years leadership experience
  • 2 years experience in the Recreation or Hospitality field
  • Degree or diploma in Recreation Leadership or Business or equivalent
  • Formal training in CPR/FIRST AID
  • Boat License an Asset
  • Intermediate level of competency in all Microsoft office components an asset

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