Leading Service: Practical Skills for Front-Line Teams & Supervisors
A practical, in-person workshop for the tourism & hospitality workforce.
Explorers’ Edge, in partnership with the Town of Huntsville, the Huntsville Lake of Bays Chamber of Commerce, and the Huntsville BIA, is pleased to offer a shorter, focused follow-up workshop building on the Inclusive Service Excellence full-day session delivered by OTEC on November 18, 2025.
We heard clearly from industry that while the full-day workshop was impactful, not everyone was able to attend. This session revisits and distills the most practical elements of inclusive service excellence, ensuring a broader range of front-line workers, supervisors, and managers in Huntsville have the opportunity to participate, build confidence, and apply best practices on the job.
Delivered by Explorers’ Edge staff alongside an industry expert, this 2-hour, hands-on session focuses on what inclusive service really looks like on the front line, day to day, moment to moment.
To reserve your spot CLICK HERE
Participants Will Learn
Participants will gain practical tools and shared language to support inclusive, confident service delivery, including:
- How to recognize and respond to key “moments of truth” in guest interactions
- Practical, real-world inclusive service practices that help every visitor feel welcomed and valued
- Techniques for service recovery and turning challenges into positive outcomes
- Hands-on role-play exercises based on real tourism and hospitality scenarios
This session is designed to reinforce learning, build confidence, and share industry best practices that can be immediately applied in the workplace.
In Partnership with the Town of Huntsville, Huntsville Lake of Bays Chamber of Commerce, and the Huntsville BIA – Open to Huntsville tourism businesses only.
Date: Thursday, January 29, 2026
Time: 10:00 a.m. – 12:00 p.m.
Location: Huntsville Public Library – 7 Minerva St E, Huntsville, Ontario
Cost: No cost
Limited to 30 participants
Who Should Attend
This session is ideal for:
- Front-line tourism and hospitality employees
- Supervisors and team leads
- Managers seeking to strengthen inclusive workplace culture
Why It Matters
Tourism thrives on connection. As visitor expectations and communities continue to evolve, inclusive and anticipatory service helps create memorable, welcoming experiences for everyone—while strengthening teams, workplaces, and local businesses.
Inclusive service isn’t just a policy or a checklist. It’s what happens every day when staff interact with visitors. This workshop supports Huntsville’s tourism workforce in delivering experiences that leave guests feeling respected, welcomed, and eager to return.
Register early — space is limited to 30 participants.
