Building a Culture of Service Excellence

Building a Culture of Service Excellence

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RTO12 / Explorers’ Edge is excited to be offering OTEC’s Building a Culture of Service Excellence workshop which is designed to provide managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.  To view full workshop flyer click here.

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SESSION DETAILS

  • One full day session, Thursday March 27, 2014 @ JW Marriott, The Rosseau Muskoka
  • 8.30am – 4.30pm
  • Between 10-20 participants
  • Interactive format
  • Take-away resource guide

OBJECTIVE

  • To provide owners, managers and supervisors with best practice strategies and tools to create, implement and sustain a culture of service excellence at their organization

WHO SHOULD ATTEND

  • Owners
  • Supervisors
  • Managers

BENEFITS TO BUSINESS

  • Helps create a consistent service standard and culture
  • within the organization
  • Provides owners, managers and supervisors with tools to
  • create a customer service vision, strategy, and standards to support the organization’s desired customer experience and business results.