Leading Service: Practical Skills for Front-Line Teams & Supervisors
A practical, in-person workshop for the tourism & hospitality workforce
Explorers’ Edge, in partnership with the Town of Huntsville, the Huntsville/Lake of Bays Chamber of Commerce, and the Huntsville BIA, is pleased to offer a hands-on workshop focused on Customer Service for Huntsville’s tourism and hospitality sector.
We heard clearly from industry that while longer training sessions can be impactful, they aren’t always accessible to everyone. This collaborative workshop is designed to focus on the most practical, real-world elements of meaningful customer service in an engaging format, enabling front-line staff, supervisors, and managers to participate, build confidence, and apply best practices on the job.
Delivered by the Huntsville and Explorer’ Edge team, this 2-hour, interactive session explores what excellent inclusive service looks like on the front line, day to day, moment to moment.
To reserve your spot CLICK HERE
Participants Will Learn
Participants will gain practical tools and shared language to support confident, welcoming service delivery, including:
- How to navigate visitor interactions that may feel unfamiliar or challenging.
- Practical approaches for making every visitor feel welcomed and valued.
- Strategies for addressing service challenges and turning difficult situations into positive outcomes.
- Hands-on exercises and discussion based on real tourism scenarios to explore what inclusion looks like in practice
This session is designed to build confidence, encourage peer-to-peer sharing, and provide actionable insights that participants can apply immediately in their workplace.
Who is delivering the workshop
The workshop will be facilitated by Jennifer Montpetit, Halley Clover, Rachel Hunt, and James Murphy, bringing together expertise in destination development, workforce engagement, business advocacy, and on-the-ground tourism operations.
The session is intentionally designed to be interactive and welcoming, with facilitated discussion, shared experiences, and space for participants to learn from one another in a supportive environment.
Celebrate Local Business
In the spirit of celebrating and empowering Huntsville’s tourism businesses, all participants will be entered into a draw to receive one of six $25 gift certificates to local businesses, including:
- Luxe Loft Boutique
- Moose Delaney’s
- Red Pine Art Supply / Collaborate Gallery
- BeaverTails
- Art and Sins
- The Record Shoppe
Date: Thursday, January 29, 2026
Time: 10:00 a.m. – 12:00 p.m.
Location: Huntsville Public Library – 7 Minerva St E, Huntsville, Ontario
Cost: No cost
Limited to 30 participants
In Partnership with the Town of Huntsville, Huntsville Lake of Bays Chamber of Commerce, and the Huntsville BIA – Open to Huntsville tourism businesses only.
Who Should Attend
This session is ideal for:
- Front-line tourism and hospitality employees
- Supervisors and team leads
- Managers seeking to strengthen inclusive workplace culture
Why It Matters
Tourism thrives on connection. As visitor expectations and communities continue to evolve, strong and inclusive service ensures guests feel welcomed and respected, while also supporting confident staff, healthy workplaces, and resilient local businesses.
Inclusive service isn’t a checklist or a policy. Each conversation and interaction shapes how visitors feel about our region. This workshop supports Huntsville’s tourism workforce hands-on practice and strategies to make every interaction positive, meaningful, and memorable.
Register early — space is limited to 30 participants.
To reserve your spot CLICK HERE
Help us tailor this workshop to real front-line realities, click here to complete a short pre-workshop survey and share the service scenarios and topics you’d like us to focus on.
