Front Desk Agent

Website Motel 6

The Front Desk Agent is a key member of the Guest Services team, responsible for all aspects of the hotel guest’s experience at Motel 6.

The Front Desk Agent should have a positive, professional and friendly attitude with a desire to deliver outstanding customer service to our guests.


– Willingness to deliver excellent customer service
– Ability to learn and effectively use various technology including computerized reservation system
– Excellent communication and time management skills
– Independent worker who can multi task effectively
– Ability to work in a fast-paced environment
– Excellent computer skills (tablets, printer, scanner…) including troubleshooting

Duties and Responsibilities

– Always greet guests in a friendly and professional manner
– Perform accurate check-ins and check-outs of guests
– Answer the telephone in a timely and professional manner
– Make reservations over the phone and in person
– Listening to guests’ concerns and resolving their issue in a timely manner
– Perform some housekeeping duties, including cleaning the lobby and doing laundry
– Verify revenue from all sources is accurately balanced (fix/follow up on any discrepancies)
– Perform end-of-day procedures, and compile daily reports

To view original posting from the Muskoka Job Board, click here.

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