Front Office Associate

Website Touchstone Resort

Front Office Associate
We are looking for a friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests’ payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.

Hotel Front Desk Responsibilities:

  • Checking guests in and out.
  • Receiving and managing reservations.
  • Verifying guest identification and payment during check-in.
  • Assigning rooms to guests and informing them of any specials offered by the hotel
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.
  • Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required.
  • Assist the Front Office Manager and General Manager as required.

Hotel Front Desk Requirements:

  • Previous experience in a Hotel setting is a strong asset. Not required.
  • Ability to work in a high-paced, stressful environment with minimal supervision.
  • Strong written and verbal communication skills.
  • Mix of Morning and afternoon shifts required 8am-4pm or 12pm-8pm
  • Well-presented and professional appearance.
  • Ability to learn on the job.
  • Top-notch customer service skills.
  • Experience handling customers/guests who are disgruntled.
  • Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality

Job Type: Full-time

Pay: $20.00 per hour

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