Housekeeping Manager

Duties and Responsibilities:

• Lead and manage the Housekeeping Team, including Assistant Housekeeping Managers, Housekeeping Supervisors, Office Administrators, Room Attendants, Room Attendant Specialists, Public Area Attendants, Delivery Attendants, Laundry Attendants, and Inventory Attendants
• Works with the Engineering department to coordinate preventative maintenance, repairs, painting of rooms utilizing the Opera PMS system and Think Desk maintenance program
• Works with the Front Desk Team, and is responsible for guest relations and guest concern resolutions by ensuring that requests are handled in a prompt & efficient manner
• Collaborate with the Homeowner Administration Manager to ensure homeowner needs and requests are handled promptly and professionally.
• Support the Rooms Division Manager in budgeting, forecasting, and cost control activities for the Housekeeping Department
• Recognizes and greets all guests, hosts, and owners alike
• Oversee recruitment, training, and mentoring of Hosts to deliver outstanding service, and achieve departmental goals
• Conduct regular performance reviews, providing feedback, and facilitating ongoing training and development opportunities
• Responsible for coordinating and managing the room annual deep cleaning projects
• Review departmental schedules for the Housekeeping, making adjustments as needed to meet operational and financial goals
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Models’ attention to detail and cleanliness throughout the resort property
• Comply and enforce all Health & Safety policies & procedures and assist with the coordination of modified return to work plans
• Regularly inspects and audits cleaning standards of rooms to ensure accurate and timely feedback to the Room Attendants and the Leadership Team
• Must be hands on in all areas of the Housekeeping Operations
• All other duties as assigned

Skills, Abilities & Attributes

• Respond promptly and effectively to guest inquiries, requests, and concerns, ensuring resolution and guest satisfaction
• Able to take initiative within given guidelines
• Able to adapt in a fast pace environment within a dynamic work schedule
• Has exceptional energy, flexibility and professionalism
• Pays precise attention to detail, order and cleanliness
• Work well in high stress situations to meet the deadline demands
• Has effective communication skills (verbal, written, and auditory)
• Able to lift, carry, move 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Education and Experience:

• Hotel Management, Hospitality, or related field preferred
• 2 years leadership experience in a hotel / resort operations, with a focus on knowledge of Housekeeping Operations
• Experience with Opera Cloud PMS preferred and hotel operations experience
• Strong skill level with Microsoft Office suite of products, particularly Excel
• Experience developing and managing operational, and capital budgets
• Passion for driving efficiency and profitability
• Excellent communication, organizational, interpersonal, and multitasking skills
• Experience conducting interviews and reference checks, orientating and training standards and practices, organizing and executing practices for retaining team members an asset
• G Class Driving License with a clean driving record