Housekeeping Office Coordinator

Position Summary

Reporting to the Housekeeping Supervisors, the Office Coordinator will provide administrative support for

a variety of functions; including answering and directing internal and external guest calls, assigning

housekeeping sections, coordinating laundry, and house person calls.

Duties & Responsibilities

• Provides exceptional and professional service to all guests and hosts
• Comfortable making decisions and recommendations for effective problem solving
• Receives and effectively directs guest calls for housekeeping items
• Follows up on internal and guest calls to ensure requests were resolved
• Utilizes walkie-talkie system to maintain contact with housekeeping colleagues
• Logs all radio calls, tracking guest’s requests
• Attends to guest complaints ensuring their need is met, dialogue is tracked, and followed-up with a leader
• Completes all other duties as assigned

Skills, Abilities & Attributes

• Guest oriented with a sincere, helpful, caring and friendly personality
• Has exceptional phone manner
• Pays precise attention to detail, order and cleanliness
• Able to take initiative within given guidelines
• Able to evaluate and select among alternative courses of action quickly and accurately
• Has effective communication skills (verbal, listening, writing)
• Able to comfortably work with computers
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule

Education & Experience

• Previous housekeeping experience is an asset
• An intermediate level of competency in all Microsoft office components preferred

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