Privacy Policy

Last updated: March 19, 2024

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to RTO12, 3-1 Taylor Road, Bracebridge, ON P1L 1S6.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Ontario, Canada
  • Device means any device that can access the Service, such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Explorers’ Edge, accessible from https://explorersedge.ca/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

The Company operates on the basis of a Privacy Policy and related procedures that guide the handling of the personal information We collect. We have created this privacy statement in order to demonstrate our firm commitment to protecting the privacy of our members, partners and potential website visitors. This policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein ‘CSA Model Code’) and applicable privacy legislation.

Privacy Statement

This policy deals only with personal information handled by the Company. Personal information is information about an identifiable individual, excluding business contact information. The following explains how We handle personal information. The Company reserves the right to change this policy, and it may be updated periodically.  These changes may affect our use of Your personal information.   Accordingly, we will provide direct notification of changes to the Privacy Policy via email, telephone (if applicable), posting to the website via a banner on the home page, social media notification and press release.”  Additionally, we will provide Privacy Policy Check-Ins biannually via direct email to ensure users in order to:

  • Be transparent – We believe in being transparent about how we collect, use, and protect your data. By providing biannual privacy statement check-ins, we aim to keep you informed about any updates or changes to our privacy policies or practices.
  • Your Rights – Your privacy rights matter to us. We want to ensure that you have the opportunity to review and understand how your personal information is being handled, and we’re here to address any questions or concerns you may have.
  • Continuous Improvement – Privacy and data protection are ongoing responsibilities. By conducting biannual privacy statement check-ins, we can continually evaluate and enhance our privacy practices to better protect your information.

Consent

The Company seeks consent for all personal information collected, used and disclosed through information provided to individuals prior to collection, or at the time of collection.

If You have voluntarily provided information, You have consented to the collection, use and disclosure of Your personally identifiable information as described in this privacy policy. As required by the CSA Model Code, We will not use personal information for any purpose other than that for which You consented.

Should the Company require personal information for a new purpose, We will contact You to seek consent for that new use.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Address, Province/State, Postal code/ZIP, City, Country
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use “cookies” on our website. Cookies are pieces of information that an Internet site transfers to Your hard drive for record-keeping purposes. The use of cookies is an industry-standard — You’ll find them almost everywhere on the Internet. Cookies allow us to collect data such as browser type, time spent on our website, pages visited, referring URL, language preferences, and other aggregated traffic data. We collect data from pixel tags (also known as web beacons and clear GIFs), which are used with some online services to track the actions of users of our website and online services, including email and measure the success of our marketing campaigns and compile statistics about usage of our online services. We use Google Analytics to measure how visitors interact with content on our websites. The Google Analytics security and privacy principles summarize how Google protects information collected through Google Analytics. You can learn about Google’s practices by going to google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

We also partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about Your activities on this website and other sites in order to provide You advertising based upon Your browsing activities and interests. If You wish to not have this information used for the purpose of serving You interest-based ads, You may opt-out by clicking here or if located in the European Union clicking here.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • With Affiliates: We may share Your information with our Affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your Data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company retains information only as long as is necessary to provide the individual with the requested product, service or information and delete or destroy this information after that time, i.e. if personal information is given to enable You to register for an event, the personal information will only be used for this event and will then be deleted or destroyed. In some cases, however, legal reporting and retention requirements necessitate that the Company retain information for a specific amount of time. In general, the Company retains information for a period not longer than one (1) year.

The Company does not sell or trade any personal information with third parties. the Company may transfer information to service providers where information processing is outsourced by the Company in the course of its administrative procedures or members services in specific cases. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy, and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us. Any personal information that The Company retains is kept in such a manner as to ensure its security and confidentiality at all times.

The Company respects the privacy of our members, partners, potential website visitors and Internet users and will protect that privacy as vigorously as possible. The Company stores personal information in electronic and physical files that are secure. Our security measures include: secure locks on filing cabinets, and using industry-standard techniques such as firewalls, encryption, intrusion detection and restricted access to records and to equipment, including computers. Unfortunately, no data transmission over the Internet can be guaranteed to 100% secure. As a result, while the Company strives to protect Your personal information, we cannot ensure or warrant the security of any information You transmit to us or receive from us electronically. This is especially true for information You transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive Your transmission, we make our best efforts to ensure its security on our servers.

Breach Protocol

In the unfortunate event of a data breach compromising the security of personal information collected by the Company, We are committed to taking swift and appropriate action to mitigate any potential harm to affected individuals. Our breach protocol includes the following steps:

Identification and Assessment

  • Upon discovery of a breach, our internal security team will immediately initiate an investigation to determine the nature and scope of the incident.
  • We will assess the extent of the breach, including the types of data compromised and the number of individuals affected.

Notification

  • If it is determined that the breach poses a risk of harm to individuals, We will promptly and directly notify affected users via email, telephone (if applicable), posting to the website via a banner on the home page, social media notification and a press release via PR agency.   The notification message will include:
    • What happened: Explain the breach in simple terms.
    • When it occurred: Provide the timeframe of the breach.
    • What data was affected: Specify the types of data compromised (e.g., usernames, passwords, email addresses).
    • Steps taken: Describe the actions taken to mitigate the breach and secure the system.
    • Steps users should take: Provide instructions for users on what they should do next, such as changing passwords or monitoring their accounts for suspicious activity.
    • Contact information: Offer a point of contact for users to reach out with questions or concerns.
    • The process will further include follow-up correspondence with users regarding additional information or updates regarding the breach and its resolution.

Regulatory Reporting

  • In accordance with applicable laws and regulations, We will report the breach to the relevant regulatory authorities and comply with any required notification procedures.

Remediation and Response

  • Our team will take immediate action to address the cause of the breach and implement additional security measures to prevent similar incidents in the future.
  • We will work diligently to restore the integrity of our systems and ensure the ongoing security of user data.

Support and Assistance

  • We understand the concerns and inconvenience that a data breach can cause, and We are committed to providing support to affected individuals.
  • This may include offering credit monitoring services, identity theft protection, or other forms of assistance as appropriate.

The Company is dedicated to safeguarding the privacy and security of our users’ information, and We take any breaches of our security measures very seriously. We encourage users to contact us immediately if they have any concerns or believe their information may have been compromised.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your province/state, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information, represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about You.

You may contact us to request access to, correct, or delete any personal information that You have provided to us.

At the written request of an individual, You may view or edit their personal information as collected by the Company. The Company will inform You of what personal information we have about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances, as provided by the CSA Model Code, under which the Company may not be able to give an individual access to the personal information about You by the Company. In this case, We will explain the reason for this lack of access, as provided by the CSA Model Code.

To make a request, please send a letter, email or fax addressed to the RTO12 Privacy Officer at the address indicated at the end of this Privacy Policy. In Your request, please include the following information:

  • Name
  • Contact details
  • Membership Number (if applicable)

The nature of Your request, including whether You wish to view and/or edit information or inquire regarding use and/or disclosure.

The Company will reply to Your request no later than thirty (30) days after receipt of the request, or if we are not able to respond within this time period, we will send You a notice of extension. If we are not able to disclose all personal information we hold on You, we will give You a reason for our inability to do so unless prohibited by law.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact us. If we become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.

If we need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact us: